1Who we are

Pest2Go is a trading name of Pest2Go Ltd, a company registered in England and Wales (company number 14317664). We provide pest inspection, treatment, monitoring, proofing, bird-control, hygiene, insulation and drainage-related services to domestic and commercial customers in Northampton and the surrounding areas. BedBugs2Go is also a trading name of Pest2Go Ltd.

Pest2Go Ltd is the data controller for the personal information you provide to us. This means we are responsible for deciding how and why your information is used.

2Information we collect

Depending on how you contact us and the work we carry out, we may collect:

• Your name and the name of any occupier or site contact
• Phone number and email address
• Service address and postcode
• Details of your pest problem and the property
• Access, parking or security information you provide for the visit
• Information relevant to a safe treatment — for example pets, children, pregnancy, allergies, respiratory conditions, vulnerable occupants or aquariums, where you choose to tell us
• Photographs you upload, and photographs or notes our technicians take as part of the job record
• Payment and invoicing information
• Records of our correspondence, bookings, treatment reports and any complaint
• Basic technical and usage data when you visit our website (see Cookies, below)

3How we use your information

We use your information to:

• Respond to your enquiry and provide a quotation
• Arrange, carry out and follow up surveys and treatments
• Send appointment confirmations, preparation and aftercare instructions and treatment reports
• Assess risk and carry out the work safely
• Raise invoices and take payment
• Handle complaints and stand behind our work
• Keep records we are required to keep, and manage our business

We do not use your data for marketing without your consent.

4Our lawful bases for using your data

Under UK GDPR we must have a lawful basis for processing your personal data. Depending on the activity, we rely on:

5Health and other sensitive information

Sometimes, to treat your property safely, you may tell us information that counts as special category data under UK GDPR — for example a pregnancy, an allergy, a respiratory condition or a disability affecting an occupant. We only use this information to assess risk and carry out the treatment safely, and we process it because it is necessary for reasons of substantial public interest in providing our service safely, or with your explicit consent. We do not use it for any other purpose and we keep it to the minimum needed.

6How long we keep your data

We keep your personal data only as long as we need it. In practice we retain customer and job records for 6 years, which reflects the periods for which we may need them for tax, accounting, insurance and legal reasons, and so we can reference previous treatments if you contact us again. Some records may be kept longer where the law requires or where there is an ongoing reason to do so. When data is no longer needed, we securely delete it.

7Who we share your data with

We do not sell your personal data. We share it only where necessary to deliver our service, run our business or meet a legal obligation — and only the minimum information needed. This may include:

• Subcontractors and specialist partners involved in your job (for example heat-treatment, drainage, access or wildlife specialists)
• Payment and booking or job-management providers
• Our insurers and professional advisers
• A debt-recovery service, where an invoice remains unpaid
• Regulators, authorities or other bodies where we are legally required to share information

Where a subcontractor or provider processes data on our behalf, they are required to protect it and use it only for the purpose we specify.

8Photographs and job records

Our technicians may take proportionate photographs or recordings for identification, risk assessment, treatment records, evidence, reporting, training or insurance claims. We take reasonable steps to avoid capturing unnecessary personal information.

9Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Ask us to delete your data
• Object to our processing of your data
• Ask us to restrict processing
• Request a copy of certain data in a portable format
• Withdraw consent where we rely on it

To exercise any of these rights, contact us at support@pest2go.co.uk. We will respond within one month. If you are not satisfied with how we have handled your data, you have the right to complain to the Information Commissioner’s Office at ico.org.uk.

10Cookies

Our website uses cookies to improve your browsing experience and analyse traffic. We use Google Analytics (GA4) to understand how visitors use our site, which sets cookies that collect anonymous data about your visit. You can accept, reject or customise cookies using the banner shown when you first visit our site, and you can control cookies through your browser settings at any time.

11Third-party services

Our website is hosted by Hostinger and built on WordPress. We use enquiry-form software to process the forms you submit, and the data is stored securely within our website. These providers have their own privacy policies. We have no control over, and are not responsible for, the content or privacy practices of any external websites we may link to.

12Data security

We take reasonable technical and organisational measures to keep your personal data secure and to prevent unauthorised access, loss or misuse. Access to your information is limited to those who need it to provide our service. No system can be guaranteed completely secure, but we review our practices to keep your data protected.

13ICO registration

Pest2Go Ltd is registered with the Information Commissioner’s Office (ICO) as required under UK data protection law.

ICO Registration Number: ZC155998

14Changes to this notice

We may update this notice from time to time. The current version will always be available on our website, with the “last updated” date shown at the top.

15Contact us